1. Late Seating
Should you arrive late to the theater or vacate your seat during the performance, please expect to be held in the lobby until an appropriate pause in the action on-stage. To minimize disturbance to other patrons, you may be sat into the first available location by the house staff even if different from your assigned seat. Be advised that some productions or circumstances may not allow for late seating. To ensure you enjoy the performance in your assigned seat, please arrive at the theater early.
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2. Accessible Seating
The Geffen Playhouse is fully committed to ensuring a satisfying theater experience for patrons requiring accessible seating.
If you will be requiring accessible accommodations during your next visit to the theater, please call (310) - 208 -5454 in advance so that it can be assured that all of your needs will be met.
The main stage and Audrey Skirball Kenis theaters are both equipped with semi-ambulatory seating, as well as fully demountable seats. This accessible seating is available at a variety of different price levels.
In addition, those sitting in accessible seats during performances featuring special post-show discussions, such as Talk Back Tuesdays, will have seating closer to the stage made available to them by an usher.
For further details, or to purchase accessible seating tickets, please call (310) 208-5454.
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3. Services for the Hearing Impaired
Infrared listening devices are available from the concierge desk in the inside lobby. A driver’s license or state ID is required; units subject to availability.
To experience a sign-interpreted performance, one performance of each regular season main-stage production is offered to interested audience members on the following dates at 2:00pm:
Equivocation - December 6th, 2009
The Female of the Species -Â February 21st, 2010
Nightmare Alley - May 2nd, 2010
Thurgood - July 18th, 2010
For more info please contact the Box Office at (310) 208-5454.
4. Refund Policy
All sales are final. The Geffen does not issue refunds. Exchange opportunities are extended to subscribers only.
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5. Lost Tickets
Replacement tickets are available by calling (310) 208-5454. Please have your billing information available when calling.
Replacement tickets are held at Will-Call and cannot be mailed.
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6. Child Seating
If you would like your child to experience the wonders of theater, the Geffen offers Saturday Scene, imaginative, adventurous productions for families.
Though there are no restrictions to bringing a child to a main stage show, it is asked that before doing so the content of the play, fellow audience members, and the actors performing be taken into consideration.
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7. Gift Certificates
Gift certificates can purchased by phone or in person at the Geffen Box Office window in any desired amount. For your calculations, the average-priced ticket is $50.00, so certificates should be purchased accordingly.
Gift certificates can be mailed directly to the recipient. If that is desired, please have their mailing information handy.
Gift certificates can be redeemed by mail, over the phone or in person at the Box Office window.
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8. Rush Tickets and Other Discount Programs
"Rush tickets" and other discount ticket programs may occasionally be available for Geffen Playhouse productions and special events. Please contact the box office at 310.208.5454 to determine rush availability for specific productions and performances. To receive discount offers directly via email for select performance dates, you can join our free Industry Insiders list.
Low-priced tickets are generally available during previews (prior to the official press opening of each season production) and discounts are occasionally offered via postal mail and the general email list. Click the “Join Our Email List” text at the top of any page to provide your contact information.
Discounted student rush tickets are available for each main stage season production and are generally available 30 minutes prior to each performance. Contact the box office for details.
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Frequently Asked Questions about Subscription Ticket Exchanges Â
Do you charge a fee to exchange tickets?
There are no fees associated with subscriber exchange requests. However, if you are exchanging into a more expensive performance, you will be responsible for the difference in ticket cost.Â
How late can I exchange my tickets?
We prefer that ticket exchange requests are made at least 24 hours prior to the date of the performance printed on your ticket. Please note that exchanges can only be done within the same run of the show of your original tickets. Ticket exchanges are subject to availability.
Why do you prefer 24 hours notice?
Time is needed to process your request as well as to re-circulate the seats.
Can I be guaranteed that I will get my same seats?
Unfortunately, the constraints of seating volume do not allow the Geffen to guarantee seat location. When transacting an exchange, the Box Office staff will do their utmost to find the best seats available.
Why am I paying more for my exchanged tickets?
The Geffen’s ticket pricing structure varies depending on day and time of performance and seating location. You may be requesting a new show date with the only seating available in a higher pricing structure than your original subscription.
Unfortunately, the Geffen cannot offer a refund for exchanging higher priced tickets for less expensive tickets.
Please click here for more information on how to exchange your tickets.
