Subscriber Information

Subscriber Ticket Exchange Policies
Only subscribers are allowed to exchange tickets, and only 24 hours prior to the ticketed date.

To request an exchange:

	By Phone: Just call (310) 209-1328 and your Subscriber Concierge will be happy to help you exchange your tickets. Please have your tickets in hand, along with your account number and a few different dates in mind that you would like to exchange into.
	In Person: To complete an exchange in person, bring your tickets to the box office window during designated business hours, and a box office staff member will be happy to complete an exchange for you. Please be aware that exchanges or future sales can't be processed at the box office window one hour prior to curtain.
	By FAX: Tickets must be cut in half. Make a photocopy of it, and then FAX your request to the box office at (310) 208-8383.
	By Mail: To complete an exchange by mail, send the tickets you'd like exchanged. Once the exchange has been processed, if there are at least 10 or more days before the new show time, the new tickets will be mailed back free of charge. Otherwise, they will be held at Will-Call. Please keep in mind that the original tickets must be received at least 24 hours prior to the current show date printed on your ticket.

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Frequently Asked Subscriber Questions

Is it possible to buy more tickets outside of my subscription?
Absolutely, and subscribers get a 15% discount! Just call (310) 208-5454 for more details.

How do I donate my tickets?
Simply call the Box Office at (310) 208-5454 before the start of your show, and then mail the donated tickets back to us. A receipt will be mailed to you within 4 - 6 weeks for your tax records.

Important Subscriber Phone Numbers:

Subscriber Concierge : (310) 209-1328, M-F 10:00 AM - 6:00 PM
Administration: (310) 208-6500
Box Office: (310) 208-5454
Education: (310) 208-6500 x 156
Development: (310) 208-6500 x 141
Box Office Fax: (310) 208-8383

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